Hi,

Could anyone help me? Is change of mind (fashion categories) not applicable anymore? because my buyer wanted to return item, but this choice is not there. Now there's a new one; Return Reason:Mutually Agreed Return with Seller, and she chose this one. Is this the same/similar to change of mind?

I have dropped off my orders to J&T on 29th July afternoon. System has yet to be updated. I asked the person in charge to scan but said she will do later. Not sure whether this is allowed by Lazada. What if the parcels went missing?

already submit the form and still cant add the product into healthy catergory... how yaa?? always pop up this notification BIZ_CHECK_MANGROVE_RULE_QC:Quality Check, (E146491)This product is not allowed to sell in this category due to new Health Category Governance for Malaysia. please help me ..

Hi,lazada

can i know why my tax invoice for Sponsored Discovery - Top up (credit) show negative amount?which the invoice no start with pp......

tk

Hi everybody, is Sponsored Discovery can overcharge my budget and balance??

I set my budget RM8 daily, 17 Aug 2022 topup RM10 + RM10 and 18 Aug 2022 topup RM20 total RM40, just running for 2day(From 17 to 18) my balance now become -RM35.26 that mean it spend RM75.26 for 2 days? Budget is for what if it can be overcharged and use over my balance and become negative? I need to top up more to start again? I cant imagine if use auto topup it will drain all my money. How can it be like this?

I follow the step from the Lazada chat(Use Sponsored Discovery to help drive MORE Traffic & Sales to your store!). Lazada chat: [Campaign will not run if there is no Sponsored Discovery credit] but now it overcharged my balance and budget.

i request to change my shipping provider LEX MY cause of my area dont have this courier,and the nearest lex hub is more than 100km.But my request was reject.what sould i do?

I saw an option to blacklist a buyer, will it affect anything else except not being able to chat with the buyer?

Will the buyer still be able to rate my store/products?

betul ke lazada menawarkan hadiah seperti berikut:

Tahniah! Minggu ini, anda adalah antara salah seorang daripada 10 pelanggan bertuah kami yang berjaya memenangi hadiah yang disediakan (berharga 100RM - 2000RM)

What should I do when this message appear when I'm uploading a new SKU?

There was a deficit from the amount received from Lazada, what should I do?

I'm interested in to featured my products on LazHalal, how can I do that?

the is fake buyer and spam us with many order. ( thy have multiple account, different name but same phone no and address).

After product handed over for shipping, thy cancel the order. he use the term COD to manipulate lazada system to sabotage our shop performance and reputation. not only that, after thy cancel....they make new order again for hundred of qty and wait us to ship0 the product...whatever order we ship, thy will cancel. please help.

Any idea how to transfer the ownership of a store to another person? I am no longer the owner of the store.

hi lazada

im seller

i have stop join free shipping program max at 28june

but tis program still going how i can stop this

Hi i am from Bayu Somerset company, i would like to sell/list our products at Lazmall but i can't find any information regarding Lazmall's fees & charges. Can i have any contacts that i can approach to ask more details about Lazmall

please also email us at bayusomerset@gmail.com

Hello guys,

Would like to ask let say a buyer bought an item and when the buyer receive the item is damage probably done by courier service. Now the buyer want to return the item back to the seller. Now seller will need to bare the cost of shipping delivery?

For eg :

Product cost : RM 30
Delivery cost : RM 5
Total buyer need to pay is = RM 35

So now seller only got RM30 as RM5 go into courier service

Now item damage

Product cost : RM 30
Delivery cost back to seller : RM 5
Total seller got RM 30 - RM 5 = RM 25

Correct me if I'm wrong as I'm new seller.

Thank you in advance for the advice

Why my ads can't run,show 'status promoted product state".Any solution for this matter.i m newby.

i am selling Herb Tasly Danshen. Why the product cannot be sold in Lazada. The product is locked . The product is 100% herbs and is not drug.

"You have violated the Prohibited and Controlled Products Policy - Medical drugs for Local Country. As a result, your product has been locked and you have been issued 6 points."

Please can any one explain ?