Lazada Community
Find answers, ask questions, and connect with our community of Lazada Sellers.
Ask a Question
Top Questions
Owner image url
Can seller rate buyers after the order is completed.

Context: Buyers are allowed to rate buyer on their performance or their product. However can we rate buyers as well?

Owner image url
2 years ago
hi, recently one of my Health Supplement product has been blocked by QC citing it is not registered with NPRA. Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing?

why my product is locked by QC citing it is not registered with NPRA. Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing? Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing.

Owner image url
Sponsored Discovery - Top up (credit)

Hi,lazada

can i know why my tax invoice for Sponsored Discovery - Top up (credit) show negative amount?which the invoice no start with pp......

tk

Owner image url
2 years ago
New campaign page is not user friendly!

Hi there lazada...can bring back the old version campaign page or not? today can't access the old version campaign page anymore, the new version is a nightmare, i can't submit products and price, it needs me to tick the copy over deals which i don't want. I want to submit one by one by myself. Page is super laggy and hang....

Owner image url
Transfer Store Ownership

Any idea how to transfer the ownership of a store to another person? I am no longer the owner of the store.

Owner image url
Payout in progress in April 2021

Why?

Payout in progress

MYR527.09

19 Apr 2021 - 25 Apr 2021

Owner image url
2 years ago
I have upload 50 products , but why still not getting the marketing title ?
Owner image url
2 years ago
Seller is under ongoing investigation

what is the meaning of seller is under ongoing investigation?

Owner image url
How do I list a product on LazHalal?

I'm interested in to featured my products on LazHalal, how can I do that?

Owner image url
2 years ago
THD_BIZ_CHECK_SELLER_NOT_VERIFIED:Seller is not verified, venture: sg traceId: 2102fc1a16616146119535190e106f

I am new seller from India will. Please help me.

Owner image url
2 years ago
Please help. i cannot find my money report

so, in statement periode, i see that buyer paid about 450MYR.

but i check in EVERY statement of withdraw, i cannot find that balance.

so PLEASE HELP how to see it

Owner image url
2 years ago
to to stop spam order from fake customer. thy order using COD and when we ship out the cancel the order.

the is fake buyer and spam us with many order. ( thy have multiple account, different name but same phone no and address).

After product handed over for shipping, thy cancel the order. he use the term COD to manipulate lazada system to sabotage our shop performance and reputation. not only that, after thy cancel....they make new order again for hundred of qty and wait us to ship0 the product...whatever order we ship, thy will cancel. please help.

Owner image url
Error code: BIZ_CHECK_MANGROVE_RULE: Quality Check

What should I do when this message appear when I'm uploading a new SKU?

Owner image url
The payment received is inaccurate, what should I do?

There was a deficit from the amount received from Lazada, what should I do?

Owner image url
Can I block a buyer and will it affect my store rating?

I saw an option to blacklist a buyer, will it affect anything else except not being able to chat with the buyer?

Will the buyer still be able to rate my store/products?

Owner image url
2 years ago
Dropped off but J&T did not scan

I have dropped off my orders to J&T on 29th July afternoon. System has yet to be updated. I asked the person in charge to scan but said she will do later. Not sure whether this is allowed by Lazada. What if the parcels went missing?

Owner image url
2 years ago
edit many times also same
Owner image url
hadiah cabutan bertuah

betul ke lazada menawarkan hadiah seperti berikut:

Tahniah! Minggu ini, anda adalah antara salah seorang daripada 10 pelanggan bertuah kami yang berjaya memenangi hadiah yang disediakan (berharga 100RM - 2000RM)

Owner image url
2 years ago
CASE ID: 2500000079869114

Please help me to go through this case and please to advise do I lack any documents or any detail. Do I need to advise the MAL number beside the product list? Because in the excel format I download , it doesn’t required me to submit the MAL number

Owner image url
2 years ago
LazMall fees & charges

Hi i am from Bayu Somerset company, i would like to sell/list our products at Lazmall but i can't find any information regarding Lazmall's fees & charges. Can i have any contacts that i can approach to ask more details about Lazmall

please also email us at bayusomerset@gmail.com