What's New On The New Order Management Page User Interface?

NEW VERSION ORDER MANAGEMENT PAGE (ORDER MANAGEMENT 2.1)

Order management page provides key information on your sales orders. To improve sellers' experience, we are glad to introduce the all new all new Order Management Page v2.1, which some sellers are already experiencing since 31st March 2022.

Most sellers will see the new Order Management page v2.1 as their default Oder management page, however they may convert it back to the previous version by clicking on 'Old Version' as below:

The revamp includes but is not limited to:

• New Search Capabilities - Enhanced search filters all in one glance.

• Consolidation of 'To Pack' and 'To Ship' into one tab named 'To Ship'

• 'Fail Delivery' and 'Lost & Damaged' merge into 'Failed Delivery' tab

• Cancellation tab - Details of cancelled orders

• Processing Orders - New filters, greyed out unprinted labels, more options for sellers to toggle

Changes comparison with Old version Order Management v1.0 VS New version Order Management v2.1

Improved Search Capabilities - Improved user experience with new search interface

Consolidation of 'To Pack' and 'To Ship' into one tab named 'To Ship

• Old Version (OM v1.0) - Sellers have to first click on 'Create Package and Print' in the "To Pack" tab, and then go to the "To Ship" tab to 'Arrange Shipment' to make orders ready to ship (RTS).

• New Version (OM v2.1) - Improved user interface where all shipping related management pages are integrated into one (1) tab - "To Ship" tab

  • with subtask highlighting sequence of action requiredfrom 'To pack', 'To arrange shipment' and lastly to 'Handover' (RTS)

• New Mass Shipping Capabilities for OM v2.1

• In OM v2.1, select 'To pack' subtask bar

• Then click on 'Pack & Print'

A) "Pack & Print & Ship": The item will move to 'To Handover’ (Ready To Ship)

B) "Pack & Print": The item will move to 'Arrange Shipment’

C) Sellers can mass pack/print/ship up to 80 orders (as per filter)

'Fail Delivery' and 'Lost & Damaged' merge into 'Failed Delivery' tab

1. Split between Lost & Damage, and Fail delivery tab.

Cancellation Tab

1. Enhanced search filters, including cancel reason type

2. Details of cancelled orders will be shown here

Return or Refund

1. Click the Return or Refund tab to manage your returns

2. You will be re-directed to the Return Orders page, where you can manage and keep track of the returned/refunded items and their progress

Processing orders

1. Filter the orders by SLA or order creation time (Shortest SLA first, Longest SLA First, Newest Order Created, Oldest Order created)

2. Documents not yet printed will be greyed-out (Printed documents will be green)

3. More options available for sellers to toggle

4. Enhanced capability to pack, print and ship in One click

5. Splitting Packages

You may learn more on the said enhancement about here at our very own Lazada University.