BIZ_CHECK_MANGROVE_RULE_QC:Quality Check, (E129400)Selling in this Digital Goods category is restricted due to Lazada policy. To request for sale in this category please contact Partner Support Center & provide authorization letter
traceId: 2102fcd516618405626594382e5cd4

There are many customers who simply order and reject at the doorstep. this is because Lazada Allowed customer to order by COD, This is really giving stress on us, as we wrap the product using packaging material which is also costly and the driver bring the parcel to the customer, there is much hard work in one order parcel. I have requested a hundred times for Lazada to swift off the COD facilities, But lazada refuses to accept our request. Give us a solution Lazada Please, don't put us under stress

Hi, I want to opt-out of the COD payment method as the COD payment method all the buyer didn't input the contact number for the parcel delivery and when I cancel the order, it affects my shop rating which is unfair to me whereby all the COD buyer parcel was returned due not contactable. please kindly advise what I can do to avoid such a situation, thanks.

Why all my items are set to "out of stock" !? on 8.8!? Seriously!!!!!????

All my customers asking why all my items in my shop are out of stocks on 8.8!?

Please la! i need to run my sales on 8.8!!!!!!!

Why when I upload Product will show this error as below :-

"BIZ_CHECK_MANGROVE_RULE_QC:Quality Check, (E128745)Apple products are limited to be sold by authorised sellers due to exclusive agreement."

My Product not Apple products ,so on Lazada Platform still have some seller was selling same product.

Why was they can sell why can I?

When I fill in also mention NO BRANDS

Hello guys,

Would like to ask let say a buyer bought an item and when the buyer receive the item is damage probably done by courier service. Now the buyer want to return the item back to the seller. Now seller will need to bare the cost of shipping delivery?

For eg :

Product cost : RM 30
Delivery cost : RM 5
Total buyer need to pay is = RM 35

So now seller only got RM30 as RM5 go into courier service

Now item damage

Product cost : RM 30
Delivery cost back to seller : RM 5
Total seller got RM 30 - RM 5 = RM 25

Correct me if I'm wrong as I'm new seller.

Thank you in advance for the advice

hi nak tanya saya seller . i accidentally send wrong product to customer . may i know how do if i want the parcel return back to ours .

Why?

Payout in progress

MYR527.09

19 Apr 2021 - 25 Apr 2021

Can we claim from logistic if our customer received parcel with leaked items inside?

Hi Lazada Team,

The situation is like if I have a customer purchase from me but the product is in my boss office, so if the address I putting my boss office but at the same time I need to order the stock trough our own system so how should I do ya?

do you get what I mean?

Context: Buyers are allowed to rate buyer on their performance or their product. However can we rate buyers as well?

what is the meaning of seller is under ongoing investigation?

I'm interested in to featured my products on LazHalal, how can I do that?

Hi,

I would like to know more about the violation for the product listing that I've been trying to make, and it says that I have violated the P&C.

Quality Check, (E128688)This product listing is blocked, as it contains Illicit or Prescription Drugs, which are prohibited and controlled items under Lazada's P&C Policy.(BIZ_CHECK_MANGROVE_RULE_QC)

I am new seller from India will. Please help me.

I was assigned to Lazada Pick Up automatically without requesting since April, however my location is not suitable for pickup as I am selling from home and it's an apartment.

Problem: When I'm marked as pick up seller, all my COD failed delivery parcels are to be returned to me by the pick up driver. First driver that came to my location called me for pickup, however, I told him there wasn't any parcel for him to pickup since I've dropped off myself, he returned a few of my failed delivery parcels. Then, after the Raya holiday, the driver wasn't working with LEX anymore and since then I have not received a single phone call from anyone attempting to return my failed delivery parcels. When I check my failed delivery order list, around 20 orders as of now, are marked as Parcel Scrapped because of failed return delivery attempt.

I would like to switch back to drop off as well as claim those parcels that have been scrapped.

A buyer filled in an incomplete address, only with apartment unit number and street name without apartment name, should I still fulfil the order?

why my product is locked by QC citing it is not registered with NPRA. Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing? Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing.

How to improve Prohibited & Controlled Products Policy and content & catalog policies.