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What should I do if the shipping address is incomplete?

A buyer filled in an incomplete address, only with apartment unit number and street name without apartment name, should I still fulfil the order?

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2 years ago
Opt out from COD payment method

Hi, I want to opt-out of the COD payment method as the COD payment method all the buyer didn't input the contact number for the parcel delivery and when I cancel the order, it affects my shop rating which is unfair to me whereby all the COD buyer parcel was returned due not contactable. please kindly advise what I can do to avoid such a situation, thanks.

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2 years ago
BIZ_CHECK_MANGROVE_RULE_QC: Quality Check

BIZ_CHECK_MANGROVE_RULE_QC:Quality Check, (E129400)Selling in this Digital Goods category is restricted due to Lazada policy. To request for sale in this category please contact Partner Support Center & provide authorization letter
traceId: 2102fcd516618405626594382e5cd4

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2 years ago
Error while submitting a new product

Why when I upload Product will show this error as below :-

"BIZ_CHECK_MANGROVE_RULE_QC:Quality Check, (E128745)Apple products are limited to be sold by authorised sellers due to exclusive agreement."

My Product not Apple products ,so on Lazada Platform still have some seller was selling same product.

Why was they can sell why can I?

When I fill in also mention NO BRANDS

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2 years ago
deactivate seller account

i wish to deactivate my seller account... what should i do

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2 years ago
account status invalid

Hi. how i want to change my account status? i try to upload product to my shop, but i cant because its stated "your account status is invalid"

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Customer order and keep reject at doorstep.

There are many customers who simply order and reject at the doorstep. this is because Lazada Allowed customer to order by COD, This is really giving stress on us, as we wrap the product using packaging material which is also costly and the driver bring the parcel to the customer, there is much hard work in one order parcel. I have requested a hundred times for Lazada to swift off the COD facilities, But lazada refuses to accept our request. Give us a solution Lazada Please, don't put us under stress

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2 years ago
hi, recently one of my Health Supplement product has been blocked by QC citing it is not registered with NPRA. Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing?

why my product is locked by QC citing it is not registered with NPRA. Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing? Event though the Product is Registered with NPRA & I had provided all the information in the Product Listing.

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2 years ago
Commission Fee Being Charged since April 2022

Hi, i found that my statement is being charged of Commission Fee since month of April. As i know, the commission fee is just started on Sept. Anyone can assist and advise?

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2 years ago
Product listing is blocked

Hi,

I would like to know more about the violation for the product listing that I've been trying to make, and it says that I have violated the P&C.

Quality Check, (E128688)This product listing is blocked, as it contains Illicit or Prescription Drugs, which are prohibited and controlled items under Lazada's P&C Policy.(BIZ_CHECK_MANGROVE_RULE_QC)

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2 years ago
Wrong Packing Parcel

hi nak tanya saya seller . i accidentally send wrong product to customer . may i know how do if i want the parcel return back to ours .

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2 years ago
Seller is under ongoing investigation

what is the meaning of seller is under ongoing investigation?

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2 years ago
Beverage Evoucher

Hi, I would like to ask how to sell the beverages or drinks in Lazada by digital or E-voucher?

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Payout in progress in April 2021

Why?

Payout in progress

MYR527.09

19 Apr 2021 - 25 Apr 2021

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2 years ago
I have upload 50 products , but why still not getting the marketing title ?
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Can seller rate buyers after the order is completed.

Context: Buyers are allowed to rate buyer on their performance or their product. However can we rate buyers as well?

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2 years ago
Regarding shipping address issues

Hi Lazada Team,

The situation is like if I have a customer purchase from me but the product is in my boss office, so if the address I putting my boss office but at the same time I need to order the stock trough our own system so how should I do ya?

do you get what I mean?

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2 years ago
Please help. i cannot find my money report

so, in statement periode, i see that buyer paid about 450MYR.

but i check in EVERY statement of withdraw, i cannot find that balance.

so PLEASE HELP how to see it

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2 years ago
Why all my items are set to "out of stock" !? on 8.8!? Seriously!!!!!????

Why all my items are set to "out of stock" !? on 8.8!? Seriously!!!!!????

All my customers asking why all my items in my shop are out of stocks on 8.8!?

Please la! i need to run my sales on 8.8!!!!!!!

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2 years ago
THD_BIZ_CHECK_SELLER_NOT_VERIFIED:Seller is not verified, venture: sg traceId: 2102fc1a16616146119535190e106f

I am new seller from India will. Please help me.