Opt out from COD payment method
Owner image url
2 years ago

Hi, I want to opt-out of the COD payment method as the COD payment method all the buyer didn't input the contact number for the parcel delivery and when I cancel the order, it affects my shop rating which is unfair to me whereby all the COD buyer parcel was returned due not contactable. please kindly advise what I can do to avoid such a situation, thanks.


5 Answer(s)

Owner image url
2 years ago

Please don't force sellers to accept COD payments, it will only expose us to more trouble Please accept my request to close

Comment's user profile picture

There are many customers who simply order and reject at the doorstep. this is because Lazada Allowed customer to order by COD, This is really giving stress on us, as we wrap the product using packaging material which is also costly and the driver bring the parcel to the customer, there is much hard work in one order parcel.


Owner image url
1 year ago

recently receive many return from COD delivery, not really get to know reason, but from logistic update always wrong address, cannot contact buyer. Now i have 1 order that buyer not available during delivery, not sure logistic will deliver again or not...

and is true that wasting packing material and effort, when the COD is fail...


Owner image url
2 years ago

Yes, it happened to us as well. There are buyers giving incomplete address, uncontactable number, and worse item return with bad condition. Imagine on 11.11 if we receive COD orders, is it we need to check if the addresses are genuine or not and risking our next day shipment rate by checking one by one? It's totally bias system to buyer, seller and courier has to bear the lost of time and effort. If Lazada can get seller to provide SSM cert why not buyer provide some solid verification? Hope Lazada will look into this matter seriously and consider to let seller to choose whether they want to participate this COD options or not.


Owner image url

There are many customers who simply place an order and reject it at the doorstep. this is because Lazada Allowed customer to order by COD, This is really giving stress on us, as we wrap the product using packaging material which is also costly and the driver bring the parcel to the customer, there is much hard work in one order parcel. I have requested a hundred times for Lazada to swift off the COD facilities, But lazada refuses to accept our request. Give us a solution Lazada Please, don't put us under stress


Owner image url
2 years ago

true. I have contacted lazada before to option out cod but they told by default cod is there. really troublesome!

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