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Top Questions
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The payment received is inaccurate, what should I do?

There was a deficit from the amount received from Lazada, what should I do?

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What should I do if the shipping address is incomplete?

A buyer filled in an incomplete address, only with apartment unit number and street name without apartment name, should I still fulfil the order?

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Error code: BIZ_CHECK_MANGROVE_RULE: Quality Check

What should I do when this message appear when I'm uploading a new SKU?

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2 years ago
edit many times also same
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Can I block a buyer and will it affect my store rating?

I saw an option to blacklist a buyer, will it affect anything else except not being able to chat with the buyer?

Will the buyer still be able to rate my store/products?

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How do I list a product on LazHalal?

I'm interested in to featured my products on LazHalal, how can I do that?

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Transfer Store Ownership

Any idea how to transfer the ownership of a store to another person? I am no longer the owner of the store.

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2 years ago
LazMall fees & charges

Hi i am from Bayu Somerset company, i would like to sell/list our products at Lazmall but i can't find any information regarding Lazmall's fees & charges. Can i have any contacts that i can approach to ask more details about Lazmall

please also email us at bayusomerset@gmail.com

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2 years ago
to to stop spam order from fake customer. thy order using COD and when we ship out the cancel the order.

the is fake buyer and spam us with many order. ( thy have multiple account, different name but same phone no and address).

After product handed over for shipping, thy cancel the order. he use the term COD to manipulate lazada system to sabotage our shop performance and reputation. not only that, after thy cancel....they make new order again for hundred of qty and wait us to ship0 the product...whatever order we ship, thy will cancel. please help.

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stop join free shipping programs max

hi lazada

im seller

i have stop join free shipping program max at 28june

but tis program still going how i can stop this

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2 years ago
Why all my items are set to "out of stock" !? on 8.8!? Seriously!!!!!????

Why all my items are set to "out of stock" !? on 8.8!? Seriously!!!!!????

All my customers asking why all my items in my shop are out of stocks on 8.8!?

Please la! i need to run my sales on 8.8!!!!!!!

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2 years ago
cant add new product...

already submit the form and still cant add the product into healthy catergory... how yaa?? always pop up this notification BIZ_CHECK_MANGROVE_RULE_QC:Quality Check, (E146491)This product is not allowed to sell in this category due to new Health Category Governance for Malaysia. please help me ..

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2 years ago
Dropped off but J&T did not scan

I have dropped off my orders to J&T on 29th July afternoon. System has yet to be updated. I asked the person in charge to scan but said she will do later. Not sure whether this is allowed by Lazada. What if the parcels went missing?

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2 years ago
Error while submitting a new product

Why when I upload Product will show this error as below :-

"BIZ_CHECK_MANGROVE_RULE_QC:Quality Check, (E128745)Apple products are limited to be sold by authorised sellers due to exclusive agreement."

My Product not Apple products ,so on Lazada Platform still have some seller was selling same product.

Why was they can sell why can I?

When I fill in also mention NO BRANDS

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2 years ago
Can't Run Ads at sponser discover

Why my ads can't run,show 'status promoted product state".Any solution for this matter.i m newby.

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2 years ago
Product listing is locked

i am selling Herb Tasly Danshen. Why the product cannot be sold in Lazada. The product is locked . The product is 100% herbs and is not drug.

"You have violated the Prohibited and Controlled Products Policy - Medical drugs for Local Country. As a result, your product has been locked and you have been issued 6 points."

Please can any one explain ?

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2 years ago
Problem keyin SSM and ank Account statement . please help me.tq
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2 years ago
how to join free shipping max for new seller

i have join lazada seller for one week, but don't know

how to join free shipping max for new seller

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2 years ago
New campaign page is not user friendly!

Hi there lazada...can bring back the old version campaign page or not? today can't access the old version campaign page anymore, the new version is a nightmare, i can't submit products and price, it needs me to tick the copy over deals which i don't want. I want to submit one by one by myself. Page is super laggy and hang....

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2 years ago
How to submit to campaign mega88 in new version?

Hi, anyone can teach me how to do submission to campaign mega88 via new version? or the campaign not yet open for submission? coz I tried many times, still allow for revise agreement only. Thank you.