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Error code: BIZ_CHECK_MANGROVE_RULE: Quality Check

What should I do when this message appear when I'm uploading a new SKU?

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The payment received is inaccurate, what should I do?

There was a deficit from the amount received from Lazada, what should I do?

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2 years ago
Why I type my product name it doesn't exist on Lazada

When i type "Sun Chlorella" it exists other brands until page 19, 20 only appear even my product name got "sun chlorella" also cannot compare with others brand that not paid for discovery?? And I paid for sponsored discovery also not work... How come...

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2 years ago
Sponsored Discovery overcharge my budget

Hi everybody, is Sponsored Discovery can overcharge my budget and balance??

I set my budget RM8 daily, 17 Aug 2022 topup RM10 + RM10 and 18 Aug 2022 topup RM20 total RM40, just running for 2day(From 17 to 18) my balance now become -RM35.26 that mean it spend RM75.26 for 2 days? Budget is for what if it can be overcharged and use over my balance and become negative? I need to top up more to start again? I cant imagine if use auto topup it will drain all my money. How can it be like this?

I follow the step from the Lazada chat(Use Sponsored Discovery to help drive MORE Traffic & Sales to your store!). Lazada chat: [Campaign will not run if there is no Sponsored Discovery credit] but now it overcharged my balance and budget.

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Can I block a buyer and will it affect my store rating?

I saw an option to blacklist a buyer, will it affect anything else except not being able to chat with the buyer?

Will the buyer still be able to rate my store/products?

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How do i be eligible for pre order

I intend to add on more products but most of them need pre order

How do i do it

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2 years ago
Problem keyin SSM and ank Account statement . please help me.tq
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2 years ago
Dropped off but J&T did not scan

I have dropped off my orders to J&T on 29th July afternoon. System has yet to be updated. I asked the person in charge to scan but said she will do later. Not sure whether this is allowed by Lazada. What if the parcels went missing?

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2 years ago
edit many times also same
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hadiah cabutan bertuah

betul ke lazada menawarkan hadiah seperti berikut:

Tahniah! Minggu ini, anda adalah antara salah seorang daripada 10 pelanggan bertuah kami yang berjaya memenangi hadiah yang disediakan (berharga 100RM - 2000RM)

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2 years ago
CASE ID: 2500000079869114

Please help me to go through this case and please to advise do I lack any documents or any detail. Do I need to advise the MAL number beside the product list? Because in the excel format I download , it doesn’t required me to submit the MAL number

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2 years ago
LazMall fees & charges

Hi i am from Bayu Somerset company, i would like to sell/list our products at Lazmall but i can't find any information regarding Lazmall's fees & charges. Can i have any contacts that i can approach to ask more details about Lazmall

please also email us at bayusomerset@gmail.com

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2 years ago
Return & refund - change of mind (fashion categories)

Hi,

Could anyone help me? Is change of mind (fashion categories) not applicable anymore? because my buyer wanted to return item, but this choice is not there. Now there's a new one; Return Reason:Mutually Agreed Return with Seller, and she chose this one. Is this the same/similar to change of mind?

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2 years ago
Product Show Out Of Stock at Lazada

Hi , i found out my product all show out of stock when checking in Lazada , buyer ask me when restock. but actually i have stock . can i know why ?

https://www.lazada.com.my/products/axis-y-complete-no-stress-physical-sunscreen-sunblock-non-waterproof-spf50-pa-50ml-10ml-i2897859727-s14021340850.html?spm=a2o4k.10415192.0.0.261d3493xiljcu&search=store

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2 years ago
How to submit to campaign mega88 in new version?

Hi, anyone can teach me how to do submission to campaign mega88 via new version? or the campaign not yet open for submission? coz I tried many times, still allow for revise agreement only. Thank you.

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2 years ago
shipping provider not support

i request to change my shipping provider LEX MY cause of my area dont have this courier,and the nearest lex hub is more than 100km.But my request was reject.what sould i do?

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2 years ago
CASH ON DELIVERY

I WOULD LIKE TO ASK CAN I SELL MY PRODUCT BY NOT USING CASH ON DELIVERY ? BECAUSE WHEN WE POS OUR PRODUCT OUT . MOST OF THE CUSTOMER WILL CANCEL THE PARCEL AT THE DOOR STEP . AND THE WRAPPING BUBBLE AND TAPE ALL ALSO NEED MONEY TO USE . ITS VERY WASTE OF TIME AND MONEY . I HOPE THAT CAN CANCEL CASH ON DELIVERY