Customer placed an order with incomplete shipping address. What should we do as a seller?
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2 years ago

Order Number: 337969374501889.

Already contact the buyer, but didn't reply with correct answer. What we should do about this case?


2 Answer(s)

Owner image url
2 years ago

You can fill up master form (order fulfillment ~ request for cancellation)

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VegCool 2 years ago

Thank you, Carol. Indeed very helpful.


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Request customer to cancel & re-order with correct address. If customer still not reply before shipping SLA, just proceed order as usual.

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VegCool 2 years ago

Good ideas too. Most of them who is not from M'sia, they are foreigners. As long as we fulfil our job ya, I'll be happy.

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