Hi can i actually cancel Cash On Delivery for my customer and product ? Is there any SETTING that can be done ya ?

Hello guys,

Would like to ask let say a buyer bought an item and when the buyer receive the item is damage probably done by courier service. Now the buyer want to return the item back to the seller. Now seller will need to bare the cost of shipping delivery?

For eg :

Product cost : RM 30
Delivery cost : RM 5
Total buyer need to pay is = RM 35

So now seller only got RM30 as RM5 go into courier service

Now item damage

Product cost : RM 30
Delivery cost back to seller : RM 5
Total seller got RM 30 - RM 5 = RM 25

Correct me if I'm wrong as I'm new seller.

Thank you in advance for the advice

I WOULD LIKE TO ASK CAN I SELL MY PRODUCT BY NOT USING CASH ON DELIVERY ? BECAUSE WHEN WE POS OUR PRODUCT OUT . MOST OF THE CUSTOMER WILL CANCEL THE PARCEL AT THE DOOR STEP . AND THE WRAPPING BUBBLE AND TAPE ALL ALSO NEED MONEY TO USE . ITS VERY WASTE OF TIME AND MONEY . I HOPE THAT CAN CANCEL CASH ON DELIVERY

Hi Lazada Team,

The situation is like if I have a customer purchase from me but the product is in my boss office, so if the address I putting my boss office but at the same time I need to order the stock trough our own system so how should I do ya?

do you get what I mean?

Do we required to get the LEX office sign on carrier manifest form after we drop off out parcel at LEX DOP?

When i type "Sun Chlorella" it exists other brands until page 19, 20 only appear even my product name got "sun chlorella" also cannot compare with others brand that not paid for discovery?? And I paid for sponsored discovery also not work... How come...

I intend to add on more products but most of them need pre order

How do i do it

Hi , i found out my product all show out of stock when checking in Lazada , buyer ask me when restock. but actually i have stock . can i know why ?

https://www.lazada.com.my/products/axis-y-complete-no-stress-physical-sunscreen-sunblock-non-waterproof-spf50-pa-50ml-10ml-i2897859727-s14021340850.html?spm=a2o4k.10415192.0.0.261d3493xiljcu&search=store

what should i do with this case?

customer ordered 4 units, but i has overlook by only sent out one unit. What should i do?

Hi, I want to opt-out of the COD payment method as the COD payment method all the buyer didn't input the contact number for the parcel delivery and when I cancel the order, it affects my shop rating which is unfair to me whereby all the COD buyer parcel was returned due not contactable. please kindly advise what I can do to avoid such a situation, thanks.

Please help me to go through this case and please to advise do I lack any documents or any detail. Do I need to advise the MAL number beside the product list? Because in the excel format I download , it doesn’t required me to submit the MAL number

Order Number: 337969374501889.

Already contact the buyer, but didn't reply with correct answer. What we should do about this case?

I have sent out my items to buyer and buyer wanted to return and refund but the photo showed is not the parcel that I sent.

Hi Lazada,

My customer is complaining his/her goods stuck at Selangor sortation center more than 7day. My customer would like to get his/her goods as soon as possible. Any way I can help her/him?

I was assigned to Lazada Pick Up automatically without requesting since April, however my location is not suitable for pickup as I am selling from home and it's an apartment.

Problem: When I'm marked as pick up seller, all my COD failed delivery parcels are to be returned to me by the pick up driver. First driver that came to my location called me for pickup, however, I told him there wasn't any parcel for him to pickup since I've dropped off myself, he returned a few of my failed delivery parcels. Then, after the Raya holiday, the driver wasn't working with LEX anymore and since then I have not received a single phone call from anyone attempting to return my failed delivery parcels. When I check my failed delivery order list, around 20 orders as of now, are marked as Parcel Scrapped because of failed return delivery attempt.

I would like to switch back to drop off as well as claim those parcels that have been scrapped.

How to improve Prohibited & Controlled Products Policy and content & catalog policies.

Can we claim from logistic if our customer received parcel with leaked items inside?